bdg33's Privacy Policy

bdg33 is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") sets out what types of information are collected from you when you use the bdg33 website, application, or any related services, how that information is processed, and what your rights are.

By registering on this platform or using its services, you are agreeing to the terms described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using bdg33's services.

This policy should be read alongside our Terms and Conditions, as the two documents together define the complete legal relationship between users and bdg33. In the event of any conflict or ambiguity, the Terms and Conditions will take precedence.

Various types of information are collected to improve your experience on the bdg33 platform and to keep services running smoothly. A detailed description of the information collected is provided below.

2.1 Registration and Identity Information

Information you provide when creating an account:

• Full name and date of birth
• Email address and mobile number
• National ID number (for KYC verification)
• Password (stored in encrypted form — never readable in plain text)

2.2 Transaction Information

The following information is recorded automatically during deposit, withdrawal, and betting activity:

• Transaction amount and date/time
• Type of payment method (bKash, Nagad, Rocket, or bank transfer)
• Transaction ID and status
• Gaming history and betting records

2.3 Technical Information

When you use bdg33, certain technical information is collected automatically:

• IP address and geographic location (country level)
• Browser type and version, operating system
• Device type (mobile or desktop)
• Session logs, login time and logout time
• Page visit history and click activity

Collected information is used for specific, legitimate, and transparent purposes. bdg33 never uses your information for unnecessary or unrelated purposes.

3.1 Primary Purposes

• Account creation, management, and verification (KYC)
• Processing deposits and withdrawals
• Determining eligibility for and awarding bonuses and promotions
• Providing 24/7 customer support
• Fraud prevention and security assurance

3.2 Service Improvement Purposes

• Technical improvements to the platform and bug fixes
• Analysing user preferences to customise games and offers
• Testing before launching new services

3.3 Communication Purposes

• Sending important account notifications
• Informing you of relevant promotional offers (with your consent)
• Sending responsible gaming information and alerts

We take responsible gaming seriously. If we detect any unusual patterns by analysing your gaming habits, we will try to assist you in accordance with our Responsible Gaming Guidelines.

bdg33 stores your information on secure servers. The retention period depends mainly on the type of service and legal obligations.

4.1 Retention Periods

• Account information: For as long as the account is active, and for a minimum of five years after it is closed.
• Transaction records: For up to seven years — this information is required for financial regulatory compliance.
• KYC documents: For up to five years after account closure.
• Communication records: Retained for up to three years.

4.2 Data Deletion Requests

After legal obligations have been fulfilled, you may request deletion of your personal information. Verifying and processing such a request may take some time. Financial transaction records may not be deletable for legal reasons.

bdg33 does not sell your personal information or transfer it unnecessarily to third parties. However, sharing information with certain parties may be necessary in specific circumstances to operate the service.

5.1 Service Provider Partners

bdg33 works with selected partners for payment processing, technical support, and game delivery. These partners will only receive the information necessary for their specific role, and they are contractually bound to comply with our privacy policy.

5.2 Legal Obligations

bdg33 may be legally required to share information to comply with court orders, valid requests from government authorities, or requirements under applicable law. In such cases, an attempt will be made to notify you in advance, unless prohibited by law.

5.3 Fraud Prevention

Limited information may be exchanged with anti-fraud systems and payment security organisations to prevent suspicious activity.

bdg33 follows industry-standard technology and practices to keep your information secure. Our main security measures are listed below.

6.1 Technical Safeguards

• SSL Encryption: All data transmissions are encrypted using the SSL protocol.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• OTP Verification: One-time passwords (OTP) are used for sensitive actions.
• Firewall and Intrusion Detection: Active security measures are in place at the server level.

6.2 Administrative Safeguards

• Only authorised staff can access your information.
• All staff are required to sign confidentiality agreements.
• Regular security audits and reviews are conducted.

bdg33 uses cookies to keep the website and app running smoothly and to improve your experience.

7.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security, and cannot be disabled.
• Functional Cookies: Used to remember your language preference, game settings, and similar choices.
• Analytical Cookies: Help improve the platform by analysing user behaviour.

7.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some bdg33 features to not work properly.

As a bdg33 user, you have several important rights regarding your own personal information.

8.1 Right to Access Your Information

You can log in to your account at any time to view your stored information. Contact our support team for a detailed report.

8.2 Right to Correct Your Information

If any of your stored information is incorrect, you may request a correction. Changing certain information required for KYC verification may require additional documents.

8.3 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications from bdg33, you may unsubscribe at any time. However, important account-related notifications cannot be turned off.

8.4 Right to Close Your Account

You may request to close your bdg33 account at any time. All pending transactions must be settled before the account is closed. Our FAQ has full details on the account closure process.

bdg33 processes deposits and withdrawals through Bangladesh's major mobile financial services — bKash, Nagad, and Rocket — as well as bank transfer. The minimum deposit is ৳200 and the minimum withdrawal is ৳500.

bdg33 never stores your mobile banking PIN or full bank account details. A tokenisation method is used for payment security so that actual account information is not held in our systems.

All bdg33 services are strictly for persons aged 21 and above. Minors may not participate on this platform, and no information from minors is collected.

Age is verified at registration, and proof of age is mandatory as part of the KYC process. If we become aware that a minor has created an account, the account will be closed immediately and all related information will be deleted.

bdg33 reserves the right to amend or update this privacy policy as needed. The policy may be updated due to changes in the scope of services, addition of new technologies, or legal changes.

11.1 Notice of Changes

For important changes, you will be notified in advance by email or through a notification within the platform. For minor editorial changes, only the date on this page will be updated.

11.2 Continued Use After Changes

Continuing to use bdg33 after receiving notice of a policy change will be taken as your acceptance of the updated policy. If you do not agree to the changes, please request that your account be closed.

If you have any questions, comments, or concerns about this privacy policy, please contact us. bdg33's customer support team is available 24/7 in both Bengali and English.

12.1 Contact Methods

• Live Chat: Instant support is available directly through live chat on the website or app.
• Email: [email protected]

12.2 Complaints Process

When a privacy-related complaint is submitted, we will provide an initial response within seven business days. Complex matters may take longer to resolve, but you will be kept updated at every stage.

To learn more about us, visit the About Us page, where detailed information about bdg33's operations and goals is provided.